PRIVACY POLICY

  1. Overview At Altea (“we,” “our,” or “us”), accessible from www.altea.com, protecting the privacy of our website visitors and customer leads is a top priority. This Privacy Policy outlines the types of information we collect when you submit your details through our Meta Lead Forms or website, and how we use and protect that information.
  2. Information We Collect

When you interact with our lead forms or request a custom embroidery quote, we may collect personal information that you voluntarily provide, including:

  • Contact Information: Full Name, Email Address, and Phone/WhatsApp Number.
  • Customization Details: Design preferences, occasion dates, photo uploads, and project descriptions shared to help us craft your custom artwork.
  1. How We Use Your Information

We use the collected information solely for business purposes related to your inquiry, including:

  • Contacting you via WhatsApp, phone, or email to discuss your custom embroidery order, design options, and pricing.
  • Processing and fulfilling your personalized orders.
  • Improving our customer service and artwork customization process.
  • Sending occasional promotional updates, special offers, or product announcements (you may opt out at any time).
  1. Data Sharing and Protection
  • No Selling of Data: We do not sell, trade, or rent your personal contact information to third parties.
  • Service Providers: We may share relevant details with trusted third-party service providers (such as shipping and courier partners) strictly to deliver your order.
  • Data Security: We implement appropriate technical and administrative security measures to safeguard your personal data against unauthorized access, disclosure, or misuse.
  1. Your Rights & Choices

You have the right to request access to the personal data we hold about you, request corrections, or ask us to delete your personal information from our system at any time. To exercise these rights, please contact us directly.

  1. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

  • Brand Name: Altea Hand Embroidery
  • Social Media: @altea on Instagram / Facebook
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